Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.
If we application to intercept a package is successful, you may be charged an interception fee of US$20.
Returns (if applicable)
We accept return for US/CA/EU orders. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase from the Website.
For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
If the goods are returned to repair or replacement due to product failure within 1 year of receipt, we will bear the freight.
If it exceeds 1 year but is still within the warranty period, the product needs to be sent back for repair. The customer will bear the return shipping cost, and we will bear the repair cost and the shipping cost of resending it to the customer. (If the machine is artificially damaged, the customer will bear the cost of the accessories and shipping fee)
Customer should be responsible for the (return) shipping cost in the following situations
- Change of mind after order is shipped out or ordered the wrong item.
- Returning items claimed to be defective but found to be in proper working condition by Pecron quality control.
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- After 1 year of signing for the product, if need to send the product back to us for repair or replacement.
"Good news! If the US customer follows all our official accounts on YouTube, Facebook, and Instagram, you can get an additional year of free shipping for after-sales service! Total 2 years! (Please note this requires a long-term subscription. Simply showing proof of subscription and then canceling won’t qualify, as we will need to verify ongoing subscriptions to all three official accounts after the first year.)
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@pecron.com
Please contact our Customer Service at support@pecron.com to get the return address.
