Oscal PM400 Portable Solar Panel

1. DOA 15 Days PolicyJune 

DOA Return and Refund Policy and Process 

1. Return Requirements for DOA Machines: 
2. Offline Agent Customers Returning DOA Machines: 

∙ All DOA machines must be returned in their original packaging. Machines that have been privatelydisassembled will not be reimbursed. 

∙ All accessories (adapters, data cables, etc.) must be returned with the DOA machines. ∙ Privately disassembled machines will not be reimbursed. 

1. Processing Returned DOA Machines: 

∙ Once the DOA machines are returned to the designated location, failure analysis engineers will analyzethereasons for the defects and retain relevant information. 

1. Handling Privately Disassembled Machines: 

∙ Privately disassembled machines will follow the standard Oscal after-sales refurbishment processandwill notbe accepted for return or refund. 

∙ OSCAL factory will repair these devices, and customers will need to pay for the repair service.

d. Confirmation of Common Defects in DOA Returns: 

∙ If the common defects in normal DOA returns are confirmed to be valid, the quality department will assignresponsibility to the supplier. 

∙ Responsibility will be determined within 15 working days of receiving the returned machine.

e. Allowable Error Rate for DOA Returns: 

∙ An error rate of up to 15% is allowed for DOA returns. Beyond this rate, the OSCAL after-salesrefurbishmentprocess will apply, with the sales team coordinating with the customer. 

Note: DOA machines refer to devices sold and activated by agent customers within 15days. 

2. After-Sales Policy and Process for DOA Exceeding 15 Days but Within the 5-YearWarrantyPeriod: 
3. Customer Submission of Information: 

∙ Customers need to provide the model name, quantity, activation date, customer feedback date, SNcode,anddetailed fault description in the form. 

∙ Distributors need to provide detailed photos and videos. 

1. OSCAL Team Inspection and Analysis: 

∙ The OSCAL team will inspect and analyze the provided photos and videos and offer correspondingfreespareparts to guide the repair. 

1. Handling Devices That Cannot Be Repaired: 

∙ If the device cannot be repaired, the customer should provide the relevant information and sendthedevicetoour German or American warehouse for repair. 

∙ OSCAL will provide free accessories as well as round-trip shipping costs