WARRANTY PERIOD
Solar Panels
Rigid Solar Panels
25-Year Power Output Warranty
10-Year Workmanship Warranty
Portable Solar Panels
25-Year Power Output Warranty
5-Year Workmanship Warranty
2-Year Warranty for Controller on Kits
Flexible Panels
1-Year Warranty
Batteries
ALPHA LITE Series
*5-Year Warranty
ALPHA Series
*5-Year Warranty
ALPHA PRO Series
*10-Year Warranty
LiFePO4 Battery Bank (Black)
*5-Year Warranty
Inverters
Grid-Tie Inverters
10-Year Warranty
Pure Sine Wave Inverters
2-Year Warranty
Hybrid Inverters
3-Year Warranty
Controllers
MPPT Controllers
2-Year Warranty
PWM Controllers
1-Year Warranty
*Prorated Warranty
The warranty period for all other RICH SOLAR products and components is one (1) year from the date of original purchase by the original consumer.
A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online RICH SOLAR Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period. Warranty coverage is not conditioned upon such registration.
Prorated Warranty
Prorated warranty products from RICH SOLAR are warranted to be free from defects in workmanship and materials under normal use and service. The prorated warranty is effective from the date of purchase by the customer and follows the guidelines of the Limited Warranty with the addition of the following list detailing exchange costs for warranty replacements for prorated warranty items.
10-Year Prorated Warranty Rates
- Years 1-3: Full replacement (100% coverage)
- Year 4: 85% coverage (customer pays 15% of replacement cost)
- Year 5: 70% coverage (customer pays 30% of replacement cost)
- Year 6: 55% coverage (customer pays 45% of replacement cost)
- Year 7: 40% coverage (customer pays 60% of replacement cost)
- Year 8: 25% coverage (customer pays 75% of replacement cost)
- Year 9: 10% coverage (customer pays 90% of replacement cost)
- Year 10: 5% coverage (customer pays 95% of replacement cost)
5-Year Prorated Warranty Rates
- Year 1: Full replacement (100% coverage)
- Year 2: 80% coverage (customer pays 20% of the cost)
- Year 3: 60% coverage (customer pays 40% of the cost)
- Year 4: 40% coverage (customer pays 60% of the cost)
- Year 5: 20% coverage (customer pays 80% of the cost)
Please note that failure to properly install or operate the battery will void the Limited Warranty. Please refer to the product manual for detailed installation and operation instructions.
Post 30-Day Replacement and Defect Assessment Policy
If you have a product that was purchased over 30 days ago and you suspect that the product has a defect and may need to be replaced, please contact the RICH SOLAR Customer Support Department at support@richsolar.com. The Customer Support Department will determine if testing is needed and will further direct you to our Technical Support team.
RICH SOLAR technicians will attempt to troubleshoot the issue over the phone. If the issue cannot be resolved over the phone and further testing is required, the customer must receive approval from the Customer Support Department before returning the unit at their own expense.
If the unit is found to be functioning correctly upon inspection or has been damaged due to misuse, the customer will be responsible for return shipping costs.
If the unit is confirmed to be defective, RICH SOLAR will cover the shipping cost to return the repaired or replacement unit to the customer.
For B2B & B2C Customers Outside of Warranty:
- Customers are responsible for shipping the unit to us and providing a return label for the return shipment.
- Our technicians will assess the unit. If repairs are possible, we will invoice the repair costs.
- Once the customer approves and pays the invoice, we will proceed with the repair.
- The customer must provide a return label to ship the repaired unit back to them.
REMEDY
RICH SOLAR will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes RICH SOLAR’s property.
LIMITED TO ORIGINAL CONSUMER BUYER. This warranty is not transferable to any subsequent owner of a RICH SOLAR product.
EXCLUSIONS AND LIMITATIONS. This Limited Warranty applies only to hardware products manufactured by or for RICH SOLAR that can be identified by the "RICH SOLAR" trademark, trade name, or logo affixed to them.
The Limited Warranty does not apply to any non-RICH SOLAR products, even if packaged or sold with RICH SOLAR products. Non-RICH SOLAR manufacturers or suppliers may provide their own warranties. This warranty does not apply to (i) damage caused by accident, abuse, misuse, misapplication, or non-RICH SOLAR products; (ii) damage caused by service performed by anyone other than RICH SOLAR; (iii) a product or a part that has been modified without the written permission of RICH SOLAR; (iv) a product where any RICH SOLAR serial number has been removed or defaced, or (v) any product purchased through an online auction house. This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. RICH SOLAR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RICH SOLAR CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO RICH SOLAR RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. IN NO EVENT WILL RICH SOLAR BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY RICH SOLAR PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL RICH SOLAR'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE RICH SOLAR PRODUCT.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
To obtain warranty service, you must contact our customer service team via telephone at 1-800-831-9889, or via email at sales@richsolar.com. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization ("RMA") number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to RICH SOLAR at 5550 Jurupa St Ontario, CA 91761. We will process your return and send your repaired or replacement product to you at our expense for the product being shipped to locations in North America. For products purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email sales@richsolar.com to obtain further distributor information.
RICH SOLAR Shipping & Returns Policy
At RICH SOLAR, we aim to provide a seamless shopping experience. Please read our shipping and return policy carefully before making a purchase.
30-Day Return Policy
Customers may return new, unused items within 30 calendar days of purchase. To qualify for a return:
- The item must be unused and in its original packaging with all accessories included.
- A return authorization must be obtained before sending the item back. Email support@richsolar.com to obtain approval.
- The customer is responsible for return shipping costs and any damages during transit back to RICH SOLAR.
- A restocking fee of 15% will apply and be deducted from your total refund.
- Unauthorized returns will not be accepted and will be refused or returned to the sender at their expense.
Non-Returnable Items
The following items are not eligible for return:
- Used, installed, or damaged products
- Items returned after 30 days
- Special-order or custom products
Customer Responsibility for Shipping
Customers are responsible for all shipping costs when returning products for the following reasons:
- Warranty Review – Any item sent for warranty evaluation must be shipped at the customer's expense. Further warranty details can be found here.
- Technical Support – If a product requires inspection or service, the customer must arrange and pay for shipping.
- Returns & Exchanges – The customer is responsible for return shipping and restock fees.
- Undelivered Shipments – If a shipment is undeliverable due to an incorrect address, refusal, or failure to receive, the customer is responsible for return shipping costs.
Additional Shipping Charges
Customers are responsible for any additional fees related to shipping, including but not limited to:
- Reroute Fees – If an address change is requested after shipping, the customer must cover any rerouting fees.
- Returned Deliveries – If a package is returned due to a failed delivery attempt, the customer must pay return shipping costs and any associated carrier fees.
- Storage Fees – If a carrier applies holding or storage fees for an undelivered shipment, the customer is responsible for those charges.
In any of these instances, our team will reach out to you to address the additional charges that you will be responsible for. An invoice will be sent for payment.
Lost, Damaged, or Stolen Packages
Once a package is marked as delivered by the carrier, RICH SOLAR is not responsible for any lost, stolen, or damaged shipments. If you experience an issue with a delivered package:
- Contact the Carrier – Check with the shipping carrier for delivery details. If the carrier cannot assist, please reach out to our team so we can file a claim if necessary.
- Check with Neighbors or Household Members – Sometimes packages are left with neighbors or in a secure location.
- File a Police Report (if stolen) – If you believe your package was stolen, we recommend reporting it to local authorities.
We encourage customers to use secure delivery locations.
Damaged or Shortage Policy
If you discover damage or a shortage, you must take the following steps within 3 business days upon delivery:
- Note the Damage or Shortage – Record the issue on the Driver’s Copy of the Delivery Receipt.
- Take Detailed Photos – Capture images of the pallet upon delivery. Take individual images of each damaged piece of equipment.
- Notify RICH SOLAR Immediately – Email support@richsolar.com as soon as possible with all details. Failure to report within 3 business days may result in the freight company denying your claim.
- Request a Return Merchandise Authorization (RMA) – To proceed with any return or replacement, an RMA must be obtained from our support team.
Damages During Return
Customers have the freedom to choose the carrier of their choice when returning. They are responsible for any damages incurred during the return. If damages occur during transit, it is the customer’s responsibility to reach out to the carrier to file a claim. We recommend overpacking the shipment to ensure the safety of the product’s return.
Local Pickup Policy
Local pickup is available at our Ontario, California location for customers who live in the area or wish to mitigate the cost of shipping for heavier items/large orders. This option can be selected at checkout.
If your order contains any back-ordered items, we will schedule a pickup for those specific items at a later date. If you do not wish to make two pickups for your order, a shipping quote can be provided.
- Customers must provide a copy of their driver’s license and order confirmation upon arrival.
- On-Site Payment – Cash or credit card payments are accepted.
- Liability Transfer – Product responsibility and liability transfer to the customer upon signing for pickup. RICH SOLAR is not responsible for any damage, transportation, or other issues after this transfer.
We reserve the right to refuse and/or cancel any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancellation, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
